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  • Travel Loyalty Report 2020
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      Love is the answer for the travel industry

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      The 4 Keys to Running a Future Successful Airline

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      Leadership Interview: Can Airlines Have Too Many Elite Members?

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      Airline Loyalty is a C-Level Role

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      Leadership Interview: Qatar Airways & Mastercard on Monetizing Data

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      5 Predictions for Airline Loyalty in 2021

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      Leadership Interview: Loyalty Platform Insights

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      Airlines

      The 4 Keys to Running a Future Successful Airline

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      Leadership Interview: Can Airlines Have Too Many Elite Members?

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      Qatar Airways
      Airlines

      Leadership Interview: Qatar Airways & Mastercard on Monetizing Data

      Loyalty Financial Managemnet
      Airlines

      Leadership Interview: Managing Liability, Engagement & Redemptions

      Cathay Pacific Extend Elite Status
      Airlines

      Should Airlines & Hotels Extend Elite Status in Times of Crisis?

      Loyalty and Revenue Management
      Airlines

      Loyalty & Revenue Management – The Super Duo

  • Interviews
    • Interviews

      Leadership Interview: Loyalty Platform Insights

      Airlines

      Leadership Interview: Can Airlines Have Too Many Elite Members?

      Qatar Airways
      Airlines

      Leadership Interview: Qatar Airways & Mastercard on Monetizing Data

      Frontier Airlines
      Airlines

      Leadership Interview: Frontier Airlines Insights

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      Airlines

      Leadership Interview: Reinventing Loyalty Programs

  • Hotels
    • Status Match
      Airlines

      Loyalty Status Matching – What’s the Future?

      Cathay Pacific Extend Elite Status
      Airlines

      Should Airlines & Hotels Extend Elite Status in Times of Crisis?

      Big Data

      Are Asian Hoteliers Today Overwhelmed by Data?

      Business Intelligence

      5 Simple Ways Hotels Use Data To Increase Revenue

      Hotel Loyalty Programs

      Disrupting loyalty: How can hotels become enablers, not just destinations?

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Each year I publish in advance my thoughts and insights as to where the travel loyalty industry is heading. While 2020 was a tough one...

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