Len llaguno
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Founder and Managing Partner at KYROS Insights. Credentialed actuary. For the past decade, I've focused almost entirely on actuarial analytics to support loyalty programs liabilities. I've worked with many of the world’s largest brands in the hotel, airline, OTA and credit card industries. I help quantify program liabilities for financial reporting, and leverage actuarial analytics to optimize the ROI the program generates.
Airline Loyalty Predictions for 2022
Each year I review past loyalty predictions and make new predictions for the upcoming 12 months.
The report card for my 2021 predictions is 4...