Hotel Loyalty Programs

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Status Match

Hotel Loyalty Programs

Loyalty Status Matching – What’s the Future?

Mark Ross-Smith - May 18, 2020

reinvent loyalty

Hotel Loyalty Programs

Leadership Interview: Reinventing Loyalty Programs

Cathay Pacific Extend Elite Status

Hotel Loyalty Programs

Should Airlines & Hotels Extend Elite Status in Times of Crisis?

Hotel Loyalty Programs

How airline loyalty programs use big data to drive new revenue

Hotel Loyalty Programs

Disrupting loyalty: How can hotels become enablers, not just destinations?

IHG turns its back on loyal OTA guests

Hotel Loyalty Programs Mark Ross-Smith - November 21, 2016

Intercontinental Hotel Group (IHG) is the latest major global hotel chain to cut off loyalty perks for elite loyalty members who make their reservations...

Qatar Airways

Leadership Interview: Qatar Airways & Mastercard on Monetizing Data

Mark Ross-Smith - May 29, 2020

Data monetization -- the new loyalty buzzword?! Earlier this week I spoke with top industry experts on loyalty data monetization, Christian Hylander from Mastercard and...

Loyalty Status Matching – What’s the Future?

May 18, 2020

Frontier Airlines

Leadership Interview: Frontier Airlines Insights

May 12, 2020

reinvent loyalty

Leadership Interview: Reinventing Loyalty Programs

May 7, 2020

The New Normal in Aviation

The Travel Industry Will Soar One Day Again Soon

May 2, 2020

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