Friday, May 5, 2023

Mark Ross-Smith

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CEO and co-founder at StatusMatch.com. Mark has run airline loyalty programs, consulted & advised across airline, hotel & telco industries. Mark is a globally recognised, award-winning airline loyalty thought-leader, and known as one of the 'brightest minds in loyalty'.
American Airlines
Airlines

Loyalty Programs Need More Control to Fuel Growth of Airline Industry...

Mark Ross-Smith
loyalty predictions 2022
Airlines

Airline Loyalty Predictions for 2022

Mark Ross-Smith
frequent flyer status extension
Airlines

Will airlines & hotels ever end the unlimited free elite status...

Mark Ross-Smith
Minding the Machines
Analytics

Leadership Interview – Building Data Science Teams

Mark Ross-Smith
the magic of loyalty
Airlines

The Magic of Loyalty

Mark Ross-Smith
Airline Loyalty Business
Airlines

Airlines – Wakeup and Smell the Money

Mark Ross-Smith
airbus
Loyalty Programs

5 Predictions for Airline Loyalty in 2021

Mark Ross-Smith
Interviews

Leadership Interview: Loyalty Platform Insights

Mark Ross-Smith
Flying Love Joy Freedom
Airlines

Love is the answer for the travel industry

Mark Ross-Smith
airline fly over city
Airlines

The 4 Keys to Running a Future Successful Airline

Mark Ross-Smith
Airline Boardroom
Airlines

Airline Loyalty is a C-Level Role

Mark Ross-Smith
Qatar Airways
Airlines

Leadership Interview: Qatar Airways & Mastercard on Monetizing Data

Mark Ross-Smith
Status Match
Airlines

Loyalty Status Matching – What’s the Future?

Mark Ross-Smith
Frontier Airlines
Airlines

Leadership Interview: Frontier Airlines Insights

Mark Ross-Smith
The New Normal in Aviation
Airlines

The Travel Industry Will Soar One Day Again Soon

Mark Ross-Smith
Cathay Pacific Extend Elite Status
Airlines

Should Airlines & Hotels Extend Elite Status in Times of Crisis?

Mark Ross-Smith
shadow member loyalty
Airlines

Shadow Loyalty Members – The Revenue Hiding in Plane Sight

Mark Ross-Smith
Joy Airline Metric
Airlines

Joy – The New Airline Loyalty Metric

Mark Ross-Smith
airline loyalty programs
Airlines

5 Tips For Pitching Your Product To An Airline Loyalty Program

Mark Ross-Smith
airline loyalty data
Airlines

Monetizing Data: How Much is Airline Loyalty Data Worth?

Mark Ross-Smith
airline loyalty
Airlines

5 Predictions for Airline Loyalty in 2020

Mark Ross-Smith
Virgin Australia Velocity
Airlines

Virgin Australia to buy back 35% stake in Velocity for $700M

Mark Ross-Smith
new elite loyalty tier
Airlines

Creating a new airline loyalty status tier [Part Two]

Mark Ross-Smith
new loyalty status tier card
Airlines

Creating a new airline loyalty status tier – [Part One]

Mark Ross-Smith
qantas
Airlines

Under the Hood: What the Qantas Frequent Flyer Changes Really Mean...

Mark Ross-Smith
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