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Travel Loyalty Report 2020
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Home
Travel Loyalty Report 2020
Airlines
Airlines
Airline Loyalty is a C-Level Role
Airlines
Leadership Interview: Qatar Airways & Mastercard on Monetizing Data
Airlines
Loyalty Status Matching – What’s the Future?
Airlines
Leadership Interview: Frontier Airlines Insights
Airlines
Leadership Interview: Reinventing Loyalty Programs
Loyalty Programs
All
Frequent Flyer Programs
Hotel Loyalty Programs
Airlines
Airline Loyalty is a C-Level Role
Airlines
Leadership Interview: Qatar Airways & Mastercard on Monetizing Data
Airlines
Loyalty Status Matching – What’s the Future?
Airlines
Leadership Interview: Frontier Airlines Insights
Big Data
All
Analytics
Business Intelligence
Insights
CRM
Design
Machine Learning
Revenue Management
Airlines
Leadership Interview: Qatar Airways & Mastercard on Monetizing Data
Airlines
Leadership Interview: Managing Liability, Engagement & Redemptions
Airlines
Should Airlines & Hotels Extend Elite Status in Times of Crisis?
Airlines
Loyalty & Revenue Management – The Super Duo
Interviews
Airlines
Leadership Interview: Qatar Airways & Mastercard on Monetizing Data
Airlines
Leadership Interview: Frontier Airlines Insights
Airlines
Leadership Interview: Reinventing Loyalty Programs
Airlines
Leadership Interview: Balancing Member Value vs Program Profits
Airlines
Leadership Interview: Managing Liability, Engagement & Redemptions
Hotels
Airlines
Loyalty Status Matching – What’s the Future?
Airlines
Should Airlines & Hotels Extend Elite Status in Times of Crisis?
Big Data
Are Asian Hoteliers Today Overwhelmed by Data?
Business Intelligence
5 Simple Ways Hotels Use Data To Increase Revenue
Hotel Loyalty Programs
Disrupting loyalty: How can hotels become enablers, not just destinations?
Airlines
Airline Loyalty is a C-Level Role
Mark Ross-Smith
-
June 16, 2020
Airlines
Leadership Interview: Qatar Airways & Mastercard on Monetizing Data
Airlines
Loyalty Status Matching – What’s the Future?
Airlines
Leadership Interview: Frontier Airlines Insights
Featured Articles
How Big Data is Changing The Way We Fly
Airlines
Mark Ross-Smith
-
October 30, 2016
How hotels can use data to generate new revenue
Big Data
Mark Ross-Smith
-
October 19, 2016
Hotel Big Data Start-up StayAngel Shuts Down – Hilton loses millions
Analytics
Mark Ross-Smith
-
May 15, 2016
Commercializing frequent flyer program member data
Airlines
September 30, 2016
Priceline Group predicts rise of travel besties – smart tech that understands traveller needs
Big Data
November 22, 2016
Data is everywhere but does it drive strategic decisions in travel?
Big Data
November 25, 2016
Are frequent flyer miles a liability for FFPs?
Frequent Flyer Programs
February 15, 2017
Using data intelligence to understand your customers
Business Intelligence
April 22, 2019
How airline loyalty programs use big data to drive new revenue
Airlines
December 28, 2018
Hacking the American Express Big Data System for your advantage
Big Data
February 9, 2017
Measuring Loyalty – Tracking passengers who fly with competing airlines
Airlines
March 18, 2019
3 Charts Showing Growth of Short-Term Rentals vs. Hotel Online Bookings
Business Intelligence
December 4, 2016
Travel, Loyalty & Big Data
Analytics
Predicting Loyalty Churn – Cathay Pacific Marco Polo [Case Study]
Mark Ross-Smith
-
July 4, 2017
Airlines
Should Airlines & Hotels Extend Elite Status in Times of Crisis?
Mark Ross-Smith
-
March 4, 2020
Airlines
Leadership Interview: Managing Liability, Engagement & Redemptions
David Feldman
-
April 26, 2020
Business Intelligence
5 Simple Ways Hotels Use Data To Increase Revenue
Loyalty Programs
Reimagining customer loyalty: Why it’s about more than just a card
Loyalty Programs
Loyalty: On the Cusp of Major (R)Evolution
AirBNB
Interview with Airbnb host management platform, GuestReady
LATEST ARTICLES
Leadership Interview: Reinventing Loyalty Programs
May 7, 2020
The Travel Industry Will Soar One Day Again Soon
May 2, 2020
Leadership Interview: Balancing Member Value vs Program Profits
May 1, 2020
Leadership Interview: Time For A Loyalty Reboot
April 17, 2020
Leadership Interview: The Importance of Loyalty in a Time of...
April 9, 2020
Loyalty Program Liability Management in the Age of COVID-19
April 2, 2020
Loyalty & Revenue Management – The Super Duo
February 21, 2020
Shadow Loyalty Members – The Revenue Hiding in Plane Sight
February 3, 2020
Joy – The New Airline Loyalty Metric
January 2, 2020
Loyalty for Everyone – Does it Pay Dividends?
November 29, 2019
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