Friday, September 25, 2020

Jessica Pang

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Jessica Pang is a UX strategist and Storyteller passionate on all things user, insight, and strategy. She enjoys crafting great experiences, previously in retail and currently the travel industry. Her favorite work includes data-driven storytelling, empathetic design, and the chronicles of her hackathons and travels.

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Love is the answer for the travel industry

Something is absent from airline marketing messages in 2020. Something that airlines have spent the better part of the last century branding customers with. That something...