Tuesday, March 31, 2020
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Jessica Pang

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Jessica Pang is a UX strategist and Storyteller passionate on all things user, insight, and strategy. She enjoys crafting great experiences, previously in retail and currently the travel industry. Her favorite work includes data-driven storytelling, empathetic design, and the chronicles of her hackathons and travels.

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Should Airlines & Hotels Extend Elite Status in Times of Crisis?

Extend elite status or Not to extend elite status? That's the million-dollar question circling around the travel loyalty industry lately. The unprecedented grounding of aircraft,...