Mark Ross-Smith and David Feldman
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Mark Ross-Smith and David Feldman are FFP experts with New World Loyalty.
Mark previously headed up Enrich & Loyalty at Malaysia Airlines, recognised speaker, author, and industry thought leader on loyalty and big data.
David is the Director of Loyalty Intelligence at Radisson Hotel Group and has extensive experience in program design, financials and economics.
The New Frontier For Loyalty: Making Money
The New Frontier For Loyalty: Making Money
Large firms often use the latest buzzwords to make it sound like they know something about loyalty that...