Mark Ross-Smith and David Feldman
Mark Ross-Smith and David Feldman are FFP experts with New World Loyalty.
Mark previously headed up Enrich & Loyalty at Malaysia Airlines, recognised speaker, author, and industry thought leader on loyalty and big data.
David is the Director of Loyalty Intelligence at Radisson Hotel Group and has extensive experience in program design, financials and economics.
Airline Loyalty Predictions for 2022
Each year I review past loyalty predictions and make new predictions for the upcoming 12 months.
The report card for my 2021 predictions is 4...
