Mark Ross-Smith and David Feldman
Mark Ross-Smith and David Feldman are FFP experts with New World Loyalty.
Mark previously headed up Enrich & Loyalty at Malaysia Airlines, recognised speaker, author, and industry thought leader on loyalty and big data.
David is the Director of Loyalty Intelligence at Radisson Hotel Group and has extensive experience in program design, financials and economics.
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Should Airlines & Hotels Extend Elite Status in Times of Crisis?
Extend elite status or Not to extend elite status?
That's the million-dollar question circling around the travel loyalty industry lately. The unprecedented grounding of aircraft,...
