Mark Ross-Smith and David Feldman, Author at Travel Data Daily

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https://www.newworldloyalty.com

Mark Ross-Smith and David Feldman are FFP experts with New World Loyalty. Mark previously headed up Enrich & Loyalty at Malaysia Airlines, recognised speaker, author, and industry thought leader on loyalty and big data. David is the Director of Loyalty Intelligence at Radisson Hotel Group and has extensive experience in program design, financials and economics.

Airlines

United Airlines Breakdown: MileagePlus Loyalty Program Changes

Mark Ross-Smith and David Feldman - April 29, 2019

Joy – The New Airline Loyalty Metric

5 Tips For Pitching Your Product To An Airline Loyalty Program

Monetizing Data: How Much is Airline Loyalty Data Worth?

5 Predictions for Airline Loyalty in 2020

Virgin Australia to buy back 35% stake in Velocity for $700M

Joy – The New Airline Loyalty Metric

Loyalty for Everyone – Does it Pay Dividends?

5 Tips For Pitching Your Product To An Airline Loyalty Program

Monetizing Data: How Much is Airline Loyalty Data Worth?

Monetizing Data: How Much is Airline Loyalty Data Worth?

Creating a new airline loyalty status tier [Part Two]

Creating a new airline loyalty status tier – [Part One]

Using Loyalty Game Mechanics to Increase Revenue Per Seat

Are Asian Hoteliers Today Overwhelmed by Data?

5 Simple Ways Hotels Use Data To Increase Revenue

Disrupting loyalty: How can hotels become enablers, not just destinations?

Talking Big Data with HotelQuickly

3 Charts Showing Growth of Short-Term Rentals vs. Hotel Online Bookings

Mark Ross-Smith and David Feldman

United Airlines Breakdown: MileagePlus Loyalty Program Changes