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    Loyalty Programs

    Loyalty Program Liability Management in the Age of COVID-19

    Len llaguno -
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    A famous statistician once said, "All models are wrong, but some are useful." This could not be truer for loyalty program models in our current...
    Cathay Pacific Extend Elite Status

    Should Airlines & Hotels Extend Elite Status in Times of Crisis?

    Loyalty and Revenue Management

    Loyalty & Revenue Management – The Super Duo

    shadow member loyalty

    Shadow Loyalty Members – The Revenue Hiding in Plane Sight

    Joy Airline Metric

    Joy – The New Airline Loyalty Metric

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